AI & Automation
LLMs & rule-based automation to cut repetitive work: retrieval, summarization, ticket deflection, workflow bots.
What we deliver
- RAG copilots with embeddings, chunking, metadata, and freshness policies.
- Safety guardrails, prompt policies, evaluation suites, red-team tests.
- Human-in-the-loop review for sensitive actions and overrides.
- Ticket deflection bots for CRM/ITSM (Zendesk, Freshdesk, JSM).
- Document understanding: classify, extract, summarize, route.
- Automations triggered by webhooks, queues, or schedules.
- Observability on cost, latency, and response quality.
- Secrets/key management and tenant isolation.
- Versioned prompts, canary releases, rollback procedures.
- API adapters for ERP/CRM/data warehouses.
- Clear “do-not-answer” fallbacks to avoid hallucinations.
Tech stack
- Python / Node, Azure OpenAI/OpenAI
- LangChain/LlamaIndex, Vector DBs
- Event buses, Webhooks, Functions
- Monitoring: logs, metrics, traces